Privacy Policy.
Effective Date: March 8, 2024
Change Travel Corp. ("we," "us," or "our") respects your privacy and is committed to protecting the personal data we collect from you. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal data in accordance with the General Data Protection Regulation (GDPR), US privacy laws, including the California Consumer Privacy Act (CCPA), and Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).
Information We Collect:
We may collect personal data from you when you use our website, book travel services, or interact with us in any way. The types of personal data we may collect include:
Contact Information: Name, email address, phone number, and postal address.
Booking Information: Travel itinerary, flight details, various preferences, dates of birth, genders, passport information (including scans), and payment information.
Communication Data: Correspondence with us via email, chat, or other communication channels.
Usage Data: Information about how you use our website and interact with our services.
Technical Data: Internet protocol (IP) address, browser type, device type, and other technical information.
Marketing Data: Your preferences for receiving marketing communications from us.
How We Use Your Information:
We use your personal data for the following purposes:
To provide and manage the services you request, such as booking travel arrangements, solving problems, and processing payments.
To communicate with you regarding your bookings, inquiries, or customer support requests.
To improve our services, personalize your experience, and analyze usage patterns.
To send you marketing communications, promotions, and special offers, where permitted by law.
To comply with legal obligations or enforce our terms and policies.
Data Sharing and Disclosure:
We may share your personal data with third parties in the following circumstances:
With service providers and partners who assist us in providing our services, such as (but not limited to) airlines, hotels, payment processors, our contractors/employees, and our technology companies.
With legal authorities or regulatory bodies when required by law or to protect our rights and interests.
With your consent or at your direction.
Data Retention:
We will retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Your Rights:
Subject to applicable law, you may have the right to:
Access, correct, or delete your personal data.
Object to or restrict the processing of your personal data.
Request data portability.
Withdraw consent to the processing of your personal data.
Data Security:
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction, to the best of our ability. Please see our Terms of Use (also on this page) for details on our non-liability in the event of data leaks.
International Data Transfers:
Your personal data may be transferred to and processed in countries outside of the European Economic Area (EEA) where our service providers or partners are located. We will ensure that adequate safeguards are in place to protect your personal data in accordance with GDPR requirements to the best of our abilities.
Additional Protections for California Residents:
If you are a resident of California, you have certain rights under the California Consumer Privacy Act (CCPA), including the right to request access to and deletion of your personal information. For more information about your rights and how to exercise them, please refer to our CCPA Privacy Notice.
Contact Us:
If you have any questions or concerns about our Privacy Policy or our data practices, please contact us at hello@changetravel.com.
Terms of Service.
These Terms of Use ("Terms") govern your access to and use of the services provided by Change Travel Corp. (“Change Travel”), including but not limited to our website, booking platforms, and any other related services (collectively, the "Services"). By accessing or using our Services, you agree to be bound by these Terms.
Acceptance of Terms: By accessing or using our Services, you agree to these Terms in their entirety. If you do not agree to these Terms, please refrain from using our Services.
Modification of Terms: Change Travel reserves the right to modify, amend, or update these Terms at any time without prior notice. Any changes to the Terms will be effective immediately upon posting. Your continued use of our Services after any such changes constitutes acceptance of the revised Terms.
Data Security: Change Travel takes the security of your data seriously and employs industry-standard measures to protect it. However, we cannot guarantee absolute security and shall not be held liable for any data breaches or leaks. Please see our Privacy Policy on this page for additional information.
Creative Booking Methods: Change Travel may utilize “flight hacking” methods and other creative booking methods for all types of services we provide, to offer the best deals to our clients. By engaging our Services, you expressly authorize us to employ such methods on your behalf.
Responsibility for Mistakes: While we strive for accuracy in all bookings and services provided, errors may occur. It is the responsibility of the client to promptly notify Change Travel of any mistakes or discrepancies within 12 hours of booking. Failure to do so releases Change Travel from any liability for such errors.
Limitation of Liability: To the fullest extent permitted by law, Change Travel and its affiliates shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or related to the use of our Services, including but not limited to errors, omissions, inaccuracies in bookings, data breaches, creative booking activities (aka. flight hacking), injuries or damages incurred while traveling, or any results of recommendations made or advice given by Change Travel and its affiliates.
Arbitration: Any dispute arising out of or relating to these Terms or the use of our Services shall be resolved through binding arbitration administered by the American Arbitration Association (AAA) in accordance with its Commercial Arbitration Rules. The arbitration shall take place in Florida, USA. The decision of the arbitrator(s) shall be final and binding upon both parties and may be entered as a judgment in any court of competent jurisdiction.
Indemnification: You agree to indemnify and hold Change Travel and its affiliates harmless from any claims, losses, damages, liabilities, and expenses (including attorneys' fees) arising out of or related to your use of our Services, violation of these Terms, or violation of any rights of a third party.
Governing Law: These Terms shall be governed by and construed in accordance with the laws of Florida, USA, without regard to its conflict of law provisions.
Severability: If any provision of these Terms is found to be unlawful, void, or unenforceable, such provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions.
Contact Us: If you have any questions or concerns about these Terms, please contact us at hello@changetravel.com.
By using Change Travel's Services, you agree to abide by these Terms. If you do not agree with any part of these Terms, please refrain from using our Services. These Terms are subject to change without prior notice, and your continued use of our Services constitutes acceptance of any revisions.
Last Revised March 8, 2024